Why customer experience is the key to thriving in uncertain economic times

LIVE WEBCAST | February 28, 2023

Authored by RSM Canada

Event overview

A memorable, positive customer experience can make customers have lifelong connections with your brand, increase overall revenue and turn buyers into your biggest advocates. Learn how positive customer sentiment has become even more important as preferences and demands have evolved, and how the right strategy can galvanize your reputation and develop into an invaluable sales engine.

In this one-hour discussion, we will share what successful companies are doing to make sure their customer’s journey leaves them wanting more and how your company can grow regardless of the economic outlook.


  • Ron Giblin, Manager, RSM US LLP
  • Paul Duckworth, Manager, RSM US LLP
  • Tabitha Daugherty, Manager, RSM US LLP
  • Casey Levine, Senior Director, Solutions Consulting, Medallia

Learning objectives

By the end of this presentation, participants will be able to:

  • Determine customer satisfaction with the services/products provided
  • Identify strategies that can be implemented to increase customer retention and spend
  • Explain why employee experience is also important to keeping talent and motivating a workforce
  • Detail how to assess customer experience maturity

CPD credit available

This event may qualify for up to one hour of verifiable CPD for Canadian CPAs, depending on provincial CPD requirements.

RSM Canada LLP is pleased to offer 1.0 CPD credits for attending each webcast. To qualify, you must log in to the webcast and provide your first name, last name and email address. You must remain logged in for a minimum of 50 minutes and answer 75 percent of the polling questions to receive credit. Group CPD is not available. For more information regarding administrative policies, such as refunds, cancellations and complaints, please contact us at

Advance preparation: None | Program level: Basic | Prerequisites: None | Delivery method: Group internet-based

Field of study: Specialized knowledge and applications | CPE: 1.0 credits per webcast

Event details

Date and time

Tue, Feb 28, 2023

1 p.m. EST | Noon CST

Intended audience

CEOs, chief financial officers, chief information officers, chief human resource officers, chief marketing officers, sales directors, sales and marketing professionals


60 minutes

CPE credits

One CPE credit will be issued to eligible participants



Let's Talk!

Call us at (519) 426-5160 (Simcoe) or (519) 842-4246 (Tillsonburg) or fill out the form below and we'll contact you to discuss your specific situation.

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Source: RSM Canada
Used with permission as a member of RSM Canada Alliance

RSM Canada Alliance provides its members with access to resources of RSM Canada Operations ULC, RSM Canada LLP and certain of their affiliates (“RSM Canada”). RSM Canada Alliance member firms are separate and independent businesses and legal entities that are responsible for their own acts and omissions, and each are separate and independent from RSM Canada. RSM Canada LLP is the Canadian member firm of RSM International, a global network of independent audit, tax and consulting firms. Members of RSM Canada Alliance have access to RSM International resources through RSM Canada but are not member firms of RSM International. Visit for more information regarding RSM Canada and RSM International. The RSM trademark is used under license by RSM Canada. RSM Canada Alliance products and services are proprietary to RSM Canada.

Good Redden Klosler a proud member of the RSM Canada Alliance, a premier affiliation of independent accounting and consulting firms across North America. RSM Canada Alliance provides our firm with access to resources of RSM, the leading provider of audit, tax and consulting services focused on the middle market. RSM Canada LLP is a licensed CPA firm and the Canadian member of RSM International, a global network of independent audit, tax and consulting firms with more than 43,000 people in over 120 countries.

Our membership in RSM Canada Alliance has elevated our capabilities in the marketplace, helping to differentiate our firm from the competition while allowing us to maintain our independence and entrepreneurial culture. We have access to a valuable peer network of like-sized firms as well as a broad range of tools, expertise, and technical resources.

For more information on how Good Redden Klosler can assist you, please call us at (519) 426-5160 (Simcoe) or (519) 842-4246 (Tillsonburg).

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